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Halls of Residence Network (Hornet)

Welcome to Hornet

New Users

To get connected with Hornet you need to have the following information:

  • Hall Name & Room Number
  • A contact telephone number
  • Your University of Manchester email address
  • University of Manchester username if relevant [e.g. mfvx4xyz]
  • Your computers MAC [physical] Address [e.g. 00-3A-12-32-14-FD]

Please make sure you have followed the steps on the Hornet Welcome pages. Failure to correctly setup and secure your computer will mean that it either won't work or that you may not be connected for long!

Existing users

Log in above to access the Hornet Support Request page and to manage your account details. Once logged in you can:

  • Log a request for help and support with Hornet
  • Contact the Hornet Rep assigned your problem
  • Tell us when you are going to be in – so we can fix your problem
  • View your current and fixed problems
  • Change your computers MAC [physical] Address
  • Edit your contact details

Frequently Asked Questions

What do I do...

If I entered an incorrect MAC address or need to change it to a new one?

You can change this yourself once you are registered. Log into the portal and click on update details. The MAC address is also known as your physical address. Your connection will not work unless your MAC address is correct. For more information please read the Hornet welcome pages.

If I have registered in the wrong room?

Please inform your halls reception and ask them to move your connection the the correct room.

If my room is not available from the list?

First double check, it’s easy to miss! If you still cannot find it you must inform your halls reception that you cannot find your room and they will give you further information. Please do not register another free room as this will stop other users from connecting and will cause longer disconnection periods for yourself when we try and sort it out

If I cannot log on using my University username and password?

Make sure you are trying to login to the Hornet Portal. Your Username and Password will not work if you have not fully registered. You must make sure you have self registered and can login to a cluster on campus. You must have clicked 'register now' above and followed the steps to join Hornet before you can use login box on this page.

If you are still having problems logging in, you can manage your IT account using the iam.manchester.ac.uk website and reset your password.

If I need Help?

First and foremost you must visit the support pages on the Hornet website. This will tell you how your computer should be set up and what steps you need to follow. If you still have a problem it will also tell you the process for reporting a problem.

Hornet is a service delivered by The University of Manchester